Privacy Policy: 
We respect and protect the privacy of our clients and none of the information gathered will be shared with any third party companies. The data complied is for salon use only and to allow us to provide the best service for all our clients.

 

Booking Policy:
Bookings for Authentica Australia are by appointment only. Making an appointment is easy and can be done via our online booking system. There you can see our availability and are welcome to choose a time that suits you. For any questions about the treatments we have on offer please email us at info@authenticaaustralia.com.
 

Late Arrivals:    
In order to avoid inconveniencing other clients, Authentica Australia reserves the right to refuse service to clients who are more than 15 minutes late for their appointment. Arriving late not only cuts into your own appointment time, but it can also result in a rushed treatment that does not meet our high standards. If you are late, we are unable to go over your allocated treatment time as we cannot unfairly inconvenience other clients. If you are late to your appointment, you will still be charged for the service in full, no exceptions. Please arrive on time or early for your appointment; allowing enough time for traffic & for parking (we recommend giving yourself at least an extra 15 minutes).
 

Cancellation/ Rescheduling Policy:
As a courtesy to our practitioners and other clients, please allow at least 48 hours (2 business days) when to rescheduling your appointment. If you reschedule your appointment at least 48 hours before the appointment time, your deposit can be moved to the new date. If you change your appointment within the 48 hours of the appointment time, you will lose your deposit. Please note that all deposits are non-refundable and Authentica Australia has the right to keep deposits in cases where insufficient notice has been given. 
 

No-Show Policy:
Although emails and text messages are sent out about your upcoming appointment/s it is solely your responsibility to remember your appointment. No shows will not be tolerated. Not showing up affects our small business greatly, so please be considerate. Full payment will be required for missed appointments & you will be unable to make future bookings with us until that fee has been settled.
 

Eyelash Extension Refill Policy:
For returning clients: refills are expected within 3 weeks of the client’s last appointment and clients must have 50% of their eyelash extensions remaining on the date of the new appointment for refill charges to apply. If the above requirements are not met, the appointment and charges will be applied as for a full set. Clients must follow eyelash extension aftercare to maintain the health of their natural lashes and to ensure they have the best possible retention. If clients do not adhere to after care instructions, Authentica Australia will not be held responsible for poor retention or possible damage.

For new Clients: Authentica Australia does not perform refills on eyelash extensions that have been done at other salons. Please book in for full removal & then a new full set.
 

Achievable Results:
At Authentica Australia, we endeavour to enhance and bring change through various treatments. Please keep in mind however that individual results may vary and are dependent on your own natural assets. In the case of eyelash extensions the final result will depend on the length & amount of your natural lashes and on the type of extension you choose to have applied.

Treatment Issues/ Reactions:
Please disclose any sensitivities or reactions that you know of or have had to past lash treatments. In rare instances, clients have been known to have reactions to lash treatments. We advise that all new clients Authentica Australia book in for a patch test a minimum of 48 hours before your appointment to test for allergies. In the case of a reaction please contact us immediately and seek medical advice. 

For clients that unfortunately have a reaction, we do offer complimentary safe removals within 48 hours of treatment. We cannot ensure that if you attempt to remove your eyelash extensions yourself or have them removed by a medical professional that temporary damage will not occur to your natural lashes.  Whilst the utmost care is given to you by our highly trained staff, a reaction to lash treatments may still occur. Authentica Australia cannot be held liable for any reaction to lash treatment, all sales are final and no refunds will be given.

If for any reason you are unsure about the results you have received from the treatment, please contact us within the first 72 hours of the treatment so that together we are able to reconcile any issues that you may have. 

Recommendations: We ask that if clients are getting lash treatment before an event then they should do so a minimum of 4 days beforehand. It is Authentica Australia's recommendation that you have a set of eyelash extensions applied 2 weeks beforehand and then proceed to get an infill 48 hours before said event.
 

Refund Policy:
You are paying for an artist time's, product and other expenses used to provide you with a service. No refunds will be given for any reason on treatments or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and we will do all we can to address your concerns. This will be done so with a complimentary 30 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or that occurred as a result of  failing to follow the proper aftercare instructions will be charged at full price for the treatment.
 

Policy on Guests:
Please be advised that for purposes of safety & insurance we cannot allow children below the age of 12 in the salon. We are unable to fully supervise the child during the treatment, as we are solely focused on providing an amazing treatment to you. Our concern is for yourself, your child and their safety. For reasons of hygiene and occupational health and safety, we cannot allow pets in the salon.
 

Pricing Policy: 
The beauty industry is no exception to price increases covering our overheads and basic costs. Occasionally, we may need to update our treatment pricing as a result. Although prices are subject to change, once your treatment has been booked your treatment price will remain fixed for that session.
 

Phone Policy:
We request that all guests put their phones on silent or turn their phones off during the treatment. This is your opportunity to relax and we would hate for something to interrupt your zen time.